Here are three key takeaways from the study:
- Use compelling imagery when trying to reach younger audiences. Ads with appealing imagery followed by ads with appealing deals influence 53 percent of Millennials and Gen Z travelers. For Gen X and Boomers, they are more likely to gravitate to informative content and helpful reviews.
- Lead with unique activities and experiences. When prioritizing what influences booking preferences, all generations ranked activities and experiences significantly higher than price and deals. Gen Z is more likely than other generations to seek a once in a lifetime experience, whereas Boomers are more likely to look for a cultural experience than the younger age groups.
- Create a multi-screen strategy. Younger generations are online and mobile; however, computers are still prevalent and all generations use them throughout the travel purchase journey. More than 50 percent of Gen Z and Millennials said they use their smartphone for inspiration compared to eight percent of Boomers. Smartphone use is significantly higher during the trip as more than 70 percent of Gen Z and Millennials are using their mobile devices. While all generations widely use their desktops and laptops, they play the largest role during the research and booking phases of the purchase journey. More than 70 percent of all generations and over 90 percent of boomers use their desktop or laptop when researching and booking travel.
For more insights on European travelers, you can download the full report
This post was originally published in Skift.